Refund Policy

Please take your time and read this policy carefully. This is the Refund Policy
of levimm.com. At LEV IMM LLC’s website, located at https://levimm.com we/
our/us), we aim to provide the best customer support possible. levimm.com is
dedicated to helping you traverse through your immigration and/or nonimmigration process with condence, and guarantee your satisfaction.
However, in the event, you are not satised with the service provided
regardless of the reason, please contact us at once by sending an email
to support@levimm.com so we can address your inquiry, issue a refund (if
applicable), or provide you with discount/ credit that can be used
for levimm.com services.

POLICY TERMS

We provide a refund policy which is effective PRIOR to the submission of
your travel document application. By making a purchase of services on this
website, you agree and accept to be bound by the terms of this policy, as well
as the Terms of Use, Privacy Policy, Terms of Service, and any other
applicable policy or term posted on the website. Upon your review of the
government forms for submission after your purchase, your approval of these
documents will constitute a waiver of your right to a refund from that point
onwards. Should a material error be made on your application, we will resubmit the application on your behalf at no additional cost to you, but a refund
will NOT be issued.
Refunds PRIOR to the submission of your travel document application must
be requested by emailing support@levimm.com. The Subject line must read:
“Travel Visa Refund Request”. Your refund request email MUST include the
following information:
Full Name of Applicant,
Invoice # or Order ID,
The last four digits of the credit card used to purchase our services,
The date the services were purchased, and
The reason for requesting a refund.
We will process your request within 24-48 hours after we have received all
the information requested above from you. Approved refunds will be credited
to the same payment method used at the time of purchase and should
appear in your account within 1-7 business days based on your nancial
institution’s policies and your statement’s billing cycle. If 10 days have passed
and your refund is not reected in your account, please contact our Billing
Department to assist you further.

NON-REFUNDABLE FEES

Please note that this policy cannot and will not apply to government fees
remitted to the issuing authority, or other pertinent Governmental agencies.
When you send a payment to a government agency, you agree to pay for a
government service. Filing and biometric service fees that you pay to them
are nal and non-refundable, regardless of any action the government ofce
takes on your application, petition, or request, or if you withdraw your request/
application. We cannot refund or credit any money paid to other third parties
with a role in processing your order (such as your medical examiner,
translators, etc.) For further information, please review the FEE
DETAILS below.

CREDIT CARD CHARGEBACKS NOTICE

By obtaining our services, you agreed to be bound by the service terms and
our refund policy. Utilizing a chargeback to obtain a refund outside of these
conditions is a violation of these terms.
If you as a paid client become unresponsive to our support staff’s requests to
get additional information from you for 90 days or more from the date that you
purchased our services, and as a result your application is not successful,
you are not entitled to a refund of any kind and agree not to initiate a credit
card chargeback.
We take this issue extremely seriously and may report suspicious payment
disputes to both the payment processors as well as the US Government’s
issuing body, and other pertinent agencies as applicable, along with
accompanying proof of fraud. As chargeback fraud is a crime, such conduct
can result in being temporarily or permanently barred from entry to the
destination country, as well as result in possible criminal and civil charges.
We encourage our clients to contact us to solve any issues they may have
encountered, and to prevent any potential or future issues.

ASSURANCE

If you are unsure whether your application is submitted properly, please
contact us immediately for support at support@levimm.com. If you properly
submit a refund request to us, following the stipulations indicated in this
policy; be assured that YOU WILL RECEIVE YOUR REFUND. Please allow
the above-indicated time of one (1) to seven (7) business days for any refund
credit to appear in your account.

SATISFACTION GUARANTEE

Our satisfaction guarantee covers issues directly caused
by levimm.com occurring PRIOR to arrival in the USA. We provide this
satisfaction guarantee in addition to certain other guarantees provided by law.
See our Terms of Service and Privacy Policy for more details. All refund or
credit requests made under this guarantee must be made within 14 days of
purchase.
We will exert every effort to provide you with the earliest available
appointment but cannot guarantee any outcome. Note that US Embassy/
Consular appointments are under the full control of the Embassy/Consulate.
Therefore, levimm.com cannot alter nor has any control over appointment
availability at any time.

NOT COVERED UNDER THE SATISFACTION GUARANTEE

Please note that we cannot guarantee the results or outcome of your
government ling. For example, the pertinent government agency may reject
an immigration/non-immigration petition or application for reasons outside the
control or responsibility of levimm.com. Government backlogs can also lead
to long delays before your ling process is complete.
This guarantee does not cover changes to your situation or to your state of
mind. It does not apply if entry is denied by the Border Ofcer, due to an
Epidemic/Pandemic related reason. This Guarantee is void if you have made
misrepresentations on an application and/or provided misleading information
during our service to you. This Guarantee is void if you have already
requested a refund or if you have requested a chargeback from your bank.

DISCLAIMER

Using our services, you agree and understand that we are a private, internetbased, travel technology service provider. We are dedicated to helping
individuals travel internationally. This website is not a law rm and is not a
substitute for the advice of a lawyer or other qualied professional. This
website is not afliated with or endorsed by any Canadian government
agency.
NOTE: Blank immigration/non-immigration forms with written instructions for
all visas, are available for free at the USCIS website. Use of
the levimm.com and its services are subject to our Privacy Policy, and Terms
of Service.

FEE DETAILS — FOR INFORMATIONAL PURPOSES ONLY

Costs For Travel Documents
All travel document applicants are required to pay a visa fee to the US
Government’s issuing body. How much the application fee costs and when it
must be paid, always depends on the type of document applied for. Before
you apply for a travel document, you should therefore nd out exactly which
type of travel document meets your traveling needs and which issuing
authority charges the processing fees for that document.

Payment Methods

The visa fee can be paid at U.S. Consulates/Embassies worldwide through
various options. The following payment options are available:
online bank transfer
debit card
credit card
immediate bank transfer
cash deposit with a bank
Note: In some countries (such as Germany, Austria, and Switzerland)
payment cannot be made by credit card or girocard.
When paying, all instructions should be followed exactly so that the payment
is registered quickly. In particular, the reference number should always be
noted in the subject line, otherwise, there may be delays in processing. In the
worst case, the visa fee may have to be paid again.
Practical tip: We strongly recommend the use of a credit card.
Please feel free to contact us for more information at support@levimm.com
Handling fees — Our Travel Document Service
In addition to the application fees, translation costs, etc., a consulting and
process handling fee is charged when you commission our travel assistance
services agency. Depending on the travel document category, we charge a
xed handling service fee while considering the different processing costs.
Credit Card Fee — The credit card fee represents an additional charge
imposed by the third party platform that is processing our credit card
transactions. This fee helps cover the costs of maintaining the platform, such
as payment processing, security, and customer support.